Return Instructions:
Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package. DO NOT write on or apply shipping stickers to the original manufacturer's box. DO NOT use the original manufacturer's box as the shipping box. Products not double boxed, without RMA numbers on them or those with writing on the original box will be refused or returned at the customer's expense.
RMA Expiration:
Once an RMA is approved, the product must be received within 10 days. Returns received after 10 days will be refused and returned to the customer at their expense.
Defective or Dead on Arrival (DOA) within 30 days:
Any eligible product that is found to be defective within 30 days from the date of purchase will automatically be eligible for a replacement with technician or manufacturer approval. Products found to be in working condition but used will be returned at the owner's expense or held for pickup.
New In Box Returnes:
All non-defective returns are subject to a minimum 20% restocking fee and such returns will be for store credit or refund, at the company's sole discretion. Products that are still NIB but were purchased more than 30 days ago are not eligible for refund; they are eligible for exchanges/store credit only. Subject to a minimum 20% restocking fee.
